On our platform, we provide a wide variety of carefully selected experiences ranging from cultural adventures to relaxing activities, all situated in prime locations in the Mexican Caribbean.
Currently, we offer experiences in the main destinations of the Mexican Caribbean; Bacalar, Isla Mujeres, Cozumel, Costa Maya, Playa del Carmen and including the city of Merida and Progreso.
Booking an experience is a simple process through tourlanders.com, then visit the page corresponding to the desired experience, select your preferences and follow the prompts to complete the booking process, it is very easy.
We accept a variety of payment methods, including credit and debit cards. At the end of the booking process, you will find secure options to pay for your experience.
Yes, we offer the option to customize certain aspects of your experience. For specific details on customization options, we recommend that you contact our customer service team.
Our cancellation and refund policies are designed to offer flexibility. We encourage you to carefully review these policies in our cancellation and refund policies section or contact our customer service team for personalized assistance.(item to be approved)
Once your reservation is completed, you will receive a detailed confirmation by email. This email will contain all pertinent details of your experience, including dates, times and other relevant aspects.
We recommend consulting our “Best Time to Visit” section for each destination for up-to-date information on weather conditions and local events that may influence your experience.
Some experiences may include transportation options, this information will be clearly specified in the description of each activity. If you have additional questions, our customer service team will be happy to assist you.
Yes, some experiences may have age restrictions. We recommend that you carefully review the requirements for each activity before booking or contact our team for personalized guidance.
Our customer service team is available to assist you at any time. You can reach us through our contact page, contact icon or by sending an e-mail to email@example.com
Yes, we occasionally offer discounts and special promotions. We suggest you check our current offers section or subscribe to our newsletter to receive updates on exclusive promotions.
The safety of our customers is of the utmost importance. We closely monitor local conditions and comply with safety recommendations. For the latest information, please check our travel updates or contact our team.
We implement rigorous safety measures in all our experiences. Specific information is included in each activity, looking out for your well-being. For detailed information about the safety measures of a particular experience, please read carefully in the “Good to know” section, as well as the “Notes” section and do not hesitate to contact our team.
Yes, we have special options for events and celebrations. We recommend contacting our events team to learn about your specific needs and create a customized experience.
Depending on availability and change policies, it is possible to make changes to your reservation. We recommend that you contact our customer service team as soon as possible to discuss your specific needs.
Yes, we have testimonials from previous customers who have shared their experiences with us. You can find these reviews in our testimonials or comments section.
Our goal is to guarantee customer satisfaction. In case of dissatisfaction, we ask you to please contact our customer service team to discuss the problem and explore appropriate solutions, which may include refunds or changes to the reservation.